With over 20 years of experience in Product Management roles based in the UK, I have led global high-functioning Product Teams to create Products that customer love, teams that work effectively and have helped people grow their skills and careers.

​

I have worked with established products and I have  launched new ones from inception. I have also retired products at the end of their lives. I have driven products to the upper-right of Industry Analysts' Magic Quadrants and Waves and enjoyed watching my customers succeed with the products my teams have created.

​

I have grown my experience at Art Technology Group (including acquired assets from eStara, InstantService and CleverSet), Oracle (including acquired assets from ATG and Endeca, and founding Oracle Commerce Cloud), Contentsquare and Texas Instruments. Beginning my working career at James Martin Associates helping with the specification of software development methodologies, I have been in the business of figuring out the processes, frameworks and models for how customer-focused software products are visioned, specified, designed, built, deployed, operated, marketed, sold and supported for more than 30 years.

​

My domain expertise lies in CX, eCommerce platforms, Order Management, AI-driven Product Recommendations, Digital Marketing, Web Development, Personalization, Customer Self-service Chat & Knowledge Management, Experience Analytics (DXA), Saas business models and Cloud infrastructure, but the modern Product skills I can bring to your team can span any domain.